FAQ
Frequently Asked Questions
How long does it take to receive my order?
Orders are processed within [1-3] business days, then delivered within the delivery times shown on our Shipping & Delivery page.
How can I track my order?
As soon as your order ships, you will receive an email with a tracking number and a link to follow your package.
What size should I choose?
Each product page includes size details. Our pajama sets run true to size with a slightly snug fit, so if you are between sizes, we recommend sizing up. Our slippers are sized in US sizes, and the size chart is on the product page.
How do I care for my items?
- Pajamas: machine wash cold, tumble dry low.
- Socks: machine wash cold, tumble dry low.
- Slippers: machine wash cold, air dry.
Can I return or exchange my order?
Yes. Please see our Returns & Refunds page for the full details.
Which payment methods do you accept?
We accept the payment methods shown at checkout, including major credit cards and digital wallets.
I have a question that is not listed here.
Write to us at cozyfluffies@outlook.com and we will get back to you as soon as possible.